“Ensuring that people are properly qualified is certainly something that should be happening in banking.
“Professionalism is something that I have become a lot more aware of over the past few years.
“The banking profession doesn’t have the same standing as an accountant or a lawyer and the work FINSIA is doing is really important.
“When you are sitting in front of a customer talking about a large, life-affecting sum of money it’s important for them to see you as someone who can be trusted.
“Some of the nasty stuff that has been playing out of the Royal Commission shows that there is a need for more professionalisation.
“It’s an opportunity for employers to understand having the right qualifications and integrity will restore some of the trust that has been lost. It’s an opportunity to raise the level of professionalism.”
FINSIA is the professional body in Australia and New Zealand for the financial services industry.
Working with key stakeholders including the industry and regulators, FINSIA's purpose continues to be to raise professional standards of competency and conduct in financial services.
This support raising trust and pride for FINSIA members to deliver better community outcomes. It is achieved through education, ongoing professional development and engagement within a professional community.